Returns & Refunds
You may return new, unused products purchased from us within 30 days of delivery for a refund. Bikes must have less than 100km (60mi) to be eligible for return.
New, unused products must be returned in the same condition in which you received them, and with original packaging. You must provide a receipt or other proof of purchase. We will not accept the return of products damaged due to abuse or misuse.
You will receive a refund for products returned in new, unused condition and store credit for the return of a used product in good condition as described above. All returns are subject to a 10% restocking fee.
For purchases made through website with credit card, the purchase amount is returned in full less the credit card transaction fees from Shopify. (As of March 1st, 2020, Shopify no longer returns credit card transaction fees for refunds.)
For purchases made in-store or over telephone with credit card, the purchase amount is returned in full including the credit card transaction fees.
Exchanges - Clean BC E-Bike Rebate Program
If you are a customer who participated in the Clean BC Go Electric Cargo E-Bike Rebate Program and your E-Bike is in some way defective, it may only be exchanged for another E-Bike of equal value (same cost/price) or higher.
Refunds and credits are issued upon receipt of your return by our Service Department. Call our Service Department at (604) 770-2600 if you need assistance.
Please note, all demo bikes and floor models are final sale and may not be returned. Final sale bikes are listed as Demo Deals on our website.
Please address all returns to:
OHM Cycles Canada Ltd.
103 - 930 Harbourside Drive,
North Vancouver BC,
Canada, V7P 3S7
There are certain situations where only partial refunds are granted
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
