We're excited to share the latest news on our highly anticipated OHM Journey series electric bikes. As we approach the final stages of production, we wanted to give you a comprehensive update on where things stand and what to expect in the coming weeks.
A Note on Delivery Timing
First and foremost, we want to sincerely apologize for the delay in delivering your new OHM Journey series e-bikes. We understand the anticipation and eagerness to experience your new ride, and we appreciate your continued patience and understanding.
Production Status
The good news is that production is in full swing! Our team is currently focused on:
- Final assembly of all Journey series models
- Comprehensive quality control inspections
- Performance testing of electrical systems
- Safety verification procedures
Our commitment to delivering exceptional electric bikes means we're taking the necessary time to ensure each bike meets our rigorous standards before shipping.
Shipping Timeline
We're pleased to confirm the following timeline:
- Factory shipping date: April 15th, 2025
- Expected arrival in Vancouver: May 18th, 2025
Pick-Up Process
Once the bikes arrive at our Vancouver facility, we'll be contacting customers individually to arrange pick-up times. To ensure fairness, appointments will be scheduled according to the original order dates - those who ordered first will be contacted first.
During your pick-up appointment, our team will:
- Complete a final inspection
- Adjust the bike to your specifications
- Provide a thorough orientation on features and operation
- Answer any questions you may have
What Makes the Journey Series Special
While you wait, we wanted to remind you what makes the Journey series so exceptional:
- Extended range battery technology
- Intuitive control system with customizable ride modes
- Enhanced suspension for superior comfort
- Integrated smart features connecting to our new OHM app
- Thoughtfully designed ergonomics for riders of all experiences
Stay Connected
We'll be sending regular updates as we get closer to the delivery date. If you have specific questions about your order, please don't hesitate to contact our customer service team.
Thank you again for choosing OHM for your electric biking journey. We're working diligently to get you on the road with your new Journey series e-bike as soon as possible.
We appreciate your patience and can't wait to see you enjoying your new ride!
The OHM Team
