Help Center
Find answers about test rides, purchasing, range, warranty, and support. Can't find what you need? Our Canadian team
is here to help.
📦 BUYING & DELIVERY
Pre-purchase decisions + order fulfillment
Can I test ride an OHM before buying?
Absolutely! We strongly encourage test rides.
Test Ride Options:
- OHM Experience Center (North Vancouver): Walk-in test rides during business hours on all models
- Authorized Dealers: Test rides available across Canada and the US—Find your nearest dealer
- Demo Events: Follow us on social media for community riding events
What to expect: 15-30 minute test rides on real terrain. Bring your ID, no commitment required. Experience what 20 years of Canadian engineering feels like.
How do I purchase an OHM bike?
OHM bikes are available exclusively through our authorized dealer network and the OHM Experience Center.
Purchase Options:
Authorized Dealers (Recommended)
- Expert consultation and personalized fitting
- Test rides on local terrain
- Professional assembly included
- Immediate local service relationship
- Find your nearest dealer
OHM Experience Center (North Vancouver)
- Test ride our complete lineup
- Factory-direct expertise
- Same-day pickup for in-stock models
- Visit us | Book appointment
Why Dealers?
The best e-bike ownership starts with a local relationship. Your dealer provides proper sizing, real-world test rides, professional setup, and convenient ongoing service—someone who knows your name when you need help.
Timeline:
- In-Stock Models: 3-5 days from order to pickup
- Special Orders: 3-4 weeks
Your dealer handles delivery and assembly. You pick up ready to ride.
What size should I buy?
Proper sizing is crucial for comfort and performance. OHM bikes are available in multiple frame sizes to accommodate riders from 5'0" to 6'4":
Size Chart:
- Small: 5'0" - 5'6" (152-168 cm)
- Medium: 5'6" - 5'11" (168-180 cm)
- Large/XL: 5'11" - 6'4" (180-193 cm)
Not Sure? Your inseam measurement is the most accurate sizing indicator. Measure from the ground to your crotch while standing in socks. Check the specific sizing chart on each bike's product page, as geometry varies slightly between each series.
Get Expert Fitting:
- Authorized Dealers (Recommended): Professional fitting consultations and test rides available—Find your nearest dealer
- OHM Experience Center: Visit us in North Vancouver for personalized sizing assistance—Book an appointment
- Remote Help: Contact our team for sizing guidance
Pro Tip: If you're between sizes, consider your riding style. Choose the smaller size for more agility and responsive handling; choose the larger size for increased stability and comfort on longer rides.
🔧 OWNERSHIP & SUPPORT
Using and maintaining your bike
How far can I ride on a single charge and how do I maximize range?
Typical Range:
- Eco Mode: 80-120 km (50-75 miles)
- Tour Mode: 60-90 km (37-56 miles)
- Sport Mode: 40-60 km (25-37 miles)
- Real-World Commuting: 50-70 km mixed use
What Affects Range:
Rider/cargo weight, terrain (hills reduce range significantly), weather (cold decreases range 10-20%), and assist level.
Maximize Your Range:
- Start in Eco mode—use only the assist you need
- Maintain steady cadence (60-80 RPM)
- Keep tires properly inflated 40psi (check weekly)
- Use gears efficiently
Battery Capacity:
Shimano STEPS Models: 504Wh, 531Wh, 630Wh, or 708Wh
Bosch Models: 400Wh, 545Wh, 600Wh, or 800Wh
Range estimation displayed on your bike's computer. Check your model's specifications for exact battery size.
Plan Your Range:
Use the Bosch Range Calculator to estimate range based on your riding conditions, weight, terrain, and assist level.
Most daily commutes (under 20 km) require charging every 3-4 days. For extended adventures, consider a spare battery.
↩️ POLICIES
Returns, warranty, and guarantees
What warranty and support do you offer?
2-Year Comprehensive Warranty covering frame, motor, battery, and components against manufacturing defects.
Plus: Lifetime Customer Support
- Canadian-based technical assistance for the life of your bike
- Parts availability—we support bikes from our founding in 2005
- Service network of authorized dealers across North America
What's Covered:
- Manufacturing defects and premature component failure
- Motor and electrical system issues
- Battery capacity degradation outside normal parameters
What's Not Covered:
- Normal wear items (brake pads, tires, chains)
- Crash damage or neglect
- Unauthorized modifications
Filing a Claim: Contact us with photos and your serial number. Most claims processed within 3-5 business days.