velofix DIRECT is a bike build and delivery program offering a convenient, premium service experience. You can now experience all the benefits of buying your bike online, but enjoy the convenience and one-on-one interaction of having the bike shop and certified mechanic come to you. Simply order your bike online, select the velofix DIRECT delivery option upon checkout and velofix will show up at your home or office to build and deliver your bike.
Order your bike online from OHM. Contact us
Select velofix DIRECT as the delivery option at checkout and velofix will contact you to schedule a delivery time, date and place. velofix will show up at your door with your perfectly tuned bike, in ride ready condition, at the exact time and date specified by you. A certified mechanic, from velofix, will do a basic bike fit with you and explain all the features of your new bike so that you can ride your bike to its fullest potential.
30 day follow up
Reach out to your local velofix Mobile Bike Shop within 30 days of their initial visit to book a complimentary service follow up to ensure that your bike rides perfectly after the break-in period.
Not happy? velofix will take care of the return
Returning a bike is a mess! If you choose velofix DIRECT as a delivery option, velofix will take care of your return. A certified mechanic will pick up your bike, box it and ship it back, at no cost to you. That’s convenience.
If for some reason your bike needs warranty work, velofix is there to assist. By choosing velofix DIRECT you ensure that you do not have to ship your bike back, bring your bike anywhere, or take on additional costs for warranty service.
Every bike needs service once in a while. To make sure that your bike runs smoothly, book an on-site service by visiting www.velofix.com. After all, the velofix mechanic will know your bike inside-and-out, having done your delivery and build.