icon-account icon-glass

It looks like you're in Canada. Would you like to go to the CA store?

new to e-bikes? check out our FAQ!

FREQUENTLY ASKED QUESTIONS

About OHM

Who is OHM?

What makes OHM different than other brands of e-bikes?

How do I contact OHM?

How do I become a dealer, distributor or reseller partner of OHM?

OHM Product Information

Which electric bike is best for me?

Can I use an OHM in different environments with different climates and terrains?

Can I use my e-bike as a regular bike? What happens if the battery runs out when I'm on the road?

How fast can an OHM travel?

Where can I download a User Manual?

Where do I find the serial number on my bike?

General E-Bike Information

What are some benefits of e-bikes compared to regular bikes?

How can I evaluate e-bike performance?

What is the difference between class 1, 2 and 3 e-bikes?

Is there an age requirement to ride an electric bike?

Why hub motor vs mid drive?

Ordering and Shipping

Can I test drive an OHM before buying?

Where and how do I purchase an OHM e-bike?

What types of payment do you accept?

What are the purchase Terms of Service?

Do you offer promo codes?

Do you have a referral program?

How do you ship your e-bikes and accessories?

How much does shipping cost?

When will my order arrive?

Returns and Exchanges

Can I exchange e-bikes or accessories?

Can I return e-bikes for a refund?

Can I return accessories for a refund?

Can I return a sale item for a refund?

Can I return a gift for a refund?

Where do I ship my item for refund?

I have shipped and returned my e-bike or accessory to OHM. What is the refund process?

Service, Maintenance and Repairs

Where can I get my OHM serviced?

Do you service regular bikes or other brands of e-bikes?

How do I clean my e-bike?

How do I change a flat tire on an e-bike with hub motor?

Is it possible to retro fit new 48V battery on older OHM bikes?

How should I dispose of my old batteries from an OHM?

How is OHM supporting BionX systems?

Warranty

What warranty is offered for bike purchases?

Other

Is OHM hiring?

I have a great suggestion for OHM!