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FAQs

What is an OHM electric bicycle?

OHM is the next generation of electric bicycle, featuring a purpose built frame and custom integrated battery pack offering riders added comfort, convenience and performance.

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Do I need to pedal?

In auto assist mode, the system automatically provides boost proportionate to the rider’s pedaling effort. The harder the rider pedals, the more the boost the system will provide. Alternatively, rider can use the throttle to propel the bike without pedaling. Note: throttle can only be engaged after 2 km/h.

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Can the system recharge while riding?

The system features a regenerative braking system that recharges the battery while riding. Rider can select from four regeneration modes or system automatically recharges when the rear brake is applied. On average, the range can be extended up to 16% on each ride.

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Who can ride an OHM?

To operate an electric bicycle, you must be 16 or older and wear a bicycle helmet.

Please check with your local government to confirm regulations in your town or city that may govern use of electric bicycles.

Canada: Government of Canada Regulations Amending the Motor Vehicle Safety Regulations (Power-assisted Bicycles)

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Where can I purchase an OHM?

You can purchase OHM electric bicycles through authorized OHM dealers. Please see our dealer locater for more information.

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How do OHM bicycles work?

OHM electric bikes incorporate an electric wheel motor, rechargeable battery and digital display that automatically read your pedaling effort and add extra power while you pedal. Switch to generative mode and you can apply dynamic braking, recharge the battery while you ride.

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How fast can an OHM travel?

OHM electric bicycle’s maximum speed in power mode is programmable and can be adapted to the local regulations of any country:

Canada: 32 km/hr

Europe: 25 km/hr

USA: 20 miles/hr

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Can I use an OHM in different environments with different climates and terrains?

OHM electric bicycles operate in a wide variety of terrains and climate conditions. All electronic components including the control console, battery and electric motor are sealed to protect them from the environment. OHM electric bicycles are tested and able to withstand different temperatures and exposure to moisture.

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How do I become a dealer, distributor or reseller partner of OHM?

If you are interested in becoming an authorized OHM dealer, distributor or reseller, please fill out the OHM Dealer Application.

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Where can I get my OHM serviced?

OHM and authorized OHM dealers provide service for your OHM. For help identifying a problem, please contact your local dealer or contact us directly.

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What will happen if the batteries on my OHM become completely depleted?

With depleted batteries, your OHM will operate as a normal bicycle. You will need to plug the battery pack into an outlet and let it charge for at least three hours to reach a full charge.

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How long will the battery last?

The battery will last up to five years – or 800 complete cycles.

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How should I dispose of my old batteries from an OHM?

OHM recommends to take old batteries to the nearest recycling collection point. Please contact your local dealer or contact us directly to find the nearest location.

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Can I charge my OHM in countries where the voltage is different from North America?

Yes, the battery charger is rated for voltage between 90 and 260V, and 50 to 60 Hz AC. You may have to connect an adaptor to the end of the power cord if the wall outlet is different from North America.

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What kind of warranty does the OHM have?

OHM electric bicycles are guaranteed to the original purchaser for two years against manufacturer defects from date of purchase, except for the rechargeable battery which is guaranteed for one year.

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